OUR POLICIES
Our policies, procedures and guidelines, ensure we uphold the integrity of our work and that we are always working in the best interests of our participants and families.
Privacy
PP006Consent Policy and Procedure
PP009Electronic Communications and Social Media Policy
PP013Information Management Policy and Procedure
PP020Privacy Policy
Individual Needs
PP002Aboriginal and Torres Strait Islander People Policy and Procedure
PP003Advocacy Support Policy and Procedure
PP010Independence and Informed Choice Decision Making Policy and Procedure
PP011Individual Values and Beliefs Policy and Procedure
PP012Individualised Support - Customer Experience Policy
PP015Medication Policy
PP016Participant Access Transition and Exit Policy and Procedure
PP018Person-Centred Supports Linkage Policy and Procedure
PP019Person-Centred Supports Policy and Charter of Rights
PP029Enteral Feeding and Management Policy and Procedure
PP032Mealtime Management Policy and Procedures
Responsive Support Provision
PP008Duty of Care Policy
PP014Manual Handling Policy
PP021Provision of First Aid Policy
PP022Responsive Support Provision
PP023Restrictive Interventions Policy
PP030NDIS Quality and Safeguarding Framework
PP033Drugs and Alcohol Policy
PP034Single Worker Policy and Procedure
PP039NDIS Policies & Procedures Manual Certification (Core Module)
Violence, Abuse, Neglect, Exploitation & Discrimination
PP025Violence Abuse Neglect Exploitation and Discrimination Policy and Procedure
PP026Zero Tolerance Policy and Procedure
Service Provision
PP004Cancellations and No-Shows Policy
PP005Conflict of Interest Policy and Procedure
PP024Service Transition and Exit Policy and Procedure
Financial Agreements
PP004Cancellations and No-Shows Policy
PP007Debtor Control Policy
PP017Participant Money and Property Policy and Procedure
COVID-19 and Pandemic Policies
PP001AACA Epidemic Pandemic Policy
Dispute Management
PP031Complaints Management Policy
Hazard Management
PP027Risk Management Policy and Procedure
PP036Incident Management Procedure
PP037Data Breach Response Plan
PP038NDIS Incident Management and Reportable Incident – Rules 2018