Our Policies We are committed to acting with integrity and always putting our participants and their families first. Privacy PP006Consent Policy and Procedure PP009Electronic Communications and Social Media Policy PP013Information Management Policy and Procedure PP020Privacy Policy Individual Needs PP002Aboriginal and Torres Strait Islander People Policy and Procedure PP003Advocacy Support Policy and Procedure PP010Independence and Informed Choice Decision Making Policy and Procedure PP011Individual Values and Beliefs Policy and Procedure PP012Individualised Support - Customer Experience Policy PP015Medication Policy PP016Participant Access Transition and Exit Policy and Procedure PP018Person-Centred Supports Linkage Policy and Procedure PP019Person-Centred Supports Policy and Charter of Rights PP029Enteral Feeding and Management Policy and Procedure PP032Mealtime Management Policy and Procedures Responsive Support Provision PP008Duty of Care Policy PP014Manual Handling Policy PP021Provision of First Aid Policy PP022Responsive Support Provision PP023Restrictive Interventions Policy PP030NDIS Quality and Safeguarding Framework PP033Drugs and Alcohol Policy PP034Single Worker Policy and Procedure PP039NDIS Policies & Procedures Manual Certification (Core Module) Violence, Abuse, Neglect, Exploitation & Discrimination PP025Violence Abuse Neglect Exploitation and Discrimination Policy and Procedure PP026Zero Tolerance Policy and Procedure Service Provision PP004Cancellations and No-Shows Policy PP005Conflict of Interest Policy and Procedure PP024Service Transition and Exit Policy and Procedure Financial Agreements PP004Cancellations and No-Shows Policy PP007Debtor Control Policy PP017Participant Money and Property Policy and Procedure COVID-19 and Pandemic Policies PP001AACA Epidemic Pandemic Policy Dispute Management PP031Complaints Management Policy Hazard Management PP027Risk Management Policy and Procedure PP036Incident Management Procedure PP037Data Breach Response Plan PP038NDIS Incident Management and Reportable Incident – Rules 2018
