OUR POLICIES
Our policies, procedures and guidelines, ensure we uphold the integrity of our work and that we are always working in the best interests of our participants and families.
Privacy
PP006Consent Policy and Procedure



PP009Electronic Communications and Social Media Policy





PP013Information Management Policy and Procedure






PP020Privacy Policy










Individual Needs
PP002Aboriginal and Torres Strait Islander People Policy and Procedure



PP003Advocacy Support Policy and Procedure







PP010Independence and Informed Choice Decision Making Policy and Procedure



PP011Individual Values and Beliefs Policy and Procedure



PP012Individualised Support - Customer Experience Policy



PP015Medication Policy





PP016Participant Access Transition and Exit Policy and Procedure



PP018Person-Centred Supports Linkage Policy and Procedure



PP019Person-Centred Supports Policy and Charter of Rights




PP029Enteral Feeding and Management Policy and Procedure













PP032Mealtime Management Policy and Procedures






Responsive Support Provision
PP008Duty of Care Policy



PP014Manual Handling Policy





PP021Provision of First Aid Policy


PP022Responsive Support Provision



PP023Restrictive Interventions Policy






PP030NDIS Quality and Safeguarding Framework
PP033Drugs and Alcohol Policy

PP034Single Worker Policy and Procedure









PP039NDIS Policies & Procedures Manual Certification (Core Module)
Violence, Abuse, Neglect, Exploitation & Discrimination
PP025Violence Abuse Neglect Exploitation and Discrimination Policy and Procedure







PP026Zero Tolerance Policy and Procedure



Service Provision
PP004Cancellations and No-Shows Policy



PP005Conflict of Interest Policy and Procedure


PP024Service Transition and Exit Policy and Procedure



Financial Agreements
PP004Cancellations and No-Shows Policy



PP007Debtor Control Policy




PP017Participant Money and Property Policy and Procedure


COVID-19 and Pandemic Policies
PP001AACA Epidemic Pandemic Policy




Dispute Management
PP031Complaints Management Policy



Hazard Management
PP027Risk Management Policy and Procedure










PP036Incident Management Procedure








PP037Data Breach Response Plan













PP038NDIS Incident Management and Reportable Incident – Rules 2018







